Each tutoring session lasts for 60 minutes (one hour) and will begin exactly as it has been scheduled. Prior to your session, the Pinnacle Tutor will send an email to you (check your email inbox as well as your spam folder just in case) with a link to start your Zoom session. When you click on the link, the Zoom application will automatically launch, and your session will start.

Make sure you have everything you need ready – then sit back and enjoy the learning opportunity. Remember to stay engaged, ask as many questions as you like and where needed ask your tutor to explain something that is still unclear again. Our aim is to ensure that you get the maximum benefit from your online learning experience.

Yes, you certainly can. If you have a specific topic or issue that you want to focus your learning on, make sure you mention it when you are making the schedule. The online schedule provides a “Notes” field where you can specify what you would like to learn during the session. If you are booking your session manually through our Admin desk, please remember to inform them about the topic you want to cover during your session.

Yes, you certainly can do that. How you want to manage your session is entirely your choice. If you wish to get Help with your Homework, make sure to mention that when you book your schedule. Additionally, we provide you the option to email your homework questions that you wish to review, directly to the tutor prior to the session. This way you tutor can also be prepared for the questions you wish to review.

You can choose to schedule a “Regular Tutoring” session for your respective grade / curriculum and decide on the topic in advance or during the session. Also, as outlined in the question above, we provide you the option to plan your session as a “Help with Homework” activity and focus only on the specific questions you want to review during that session. Finally, we also provide you with the option to do a “Exam Preparation” session where the focus will be on “Topic Revision” (typically something that you may need before your exams). You can outline your topic concerns and agree with the tutor how many sessions would be needed to cover your topic priorities.

Our aim is to ensure that we can support you as best possible with any of your learning needs. Our tutors are trained to check that you have correctly understood the key concepts at each stage and are clear on the topic fundamentals.

Yes, the Tutor may decide to give you a handout or worksheet either during or after the session. Our aim is to ensure that even during your personal time you can get enough practice with what you have learned and the aim of providing a handout / worksheet is to ensure that you benefit from the same.

We provide tutoring in all STEM subjects for IB & IGCSE. All of our tutoring follows either the IB or CIE curriculum standard.

The main reason that you can’t login is because you may have entered an incorrect unsername / password – so it’s important that you remember your particulars. If you have made an error in entry, the system will automatically inform you and direct you to the password recovery portal where you need to input your email and our system will send a link to your email that will allow you to generate a new password to login with. If you still can’t login and continue to face problems, please contact us at (admin@pinnacle.school) or you can call the admin number for your country as listed on our website.

Yes, you can renew your package provided the renewal is done within 15 days prior to the expiry of your current package. Just go to your Account page and select the “Renew” option and follow the instructions.

Yes, you can renew your package provided the renewal is done within 5 days prior to the expiry of your current package. Just go to your Account page and select the “Renew” option and follow the instructions.

Yes you can buy all the five STEM packages that we offer for online tutoring. However, each subject package needs to be bought, one at a time. After you have bought one subject package, go to the Student Portal and click on “Additional Enrolment” in the drop down menu.

Yes. you can book either one or multiple sessions depending on the package you have selected and as long as the sessions are booked within the validity period for the package. You will not be able to book a session that has expired or that is outside the validity period of your package. All sessions are booked on a first come first serve basis, so you can only book a session as long as it is available. When scheduling, you can select your preferred / available time window and day of the week and our system will show you which sessions are available during that period. You can only select an available session. You can always check back later in the event that a session booked by someone else has been cancelled and is now available.

In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.

Yes, you can book more than one session in a day, provided the session is available and you have still have valid sessions in your package. However please note that for operational reasons, each session must be booked at least 24 hours in advance of the session start time. In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.

Yes, you can cancel or change the session you have scheduled any number of times, as long as you make the cancellation of the scheduled session at least 24 hours prior to the start of the scheduled session. If you do not cancel the session at least 24 hours prior to the start of the scheduled session, your session will be counted as a completed tutoring session and you will not be able to use the same.

In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.

If the package you had originally booked, is expiring within 15 days, simply go to your “My Account” page in the Student Portal and select the “Renew” link, which will allow you to book additional sessions. If your package is not due to expire within 15 days, please send an email to our admin for further instructions. If you are facing any problems or have a specific / urgent need, please contact us you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.