Frequently Asked Questions
Online Tutoring
What do I need to get started?
– Good internet / data connection – preferably broadband (4G / Cable / DSL)
– Touch-screen Computer. If you have a Laptop / Tablet / Smart Phone (iPhone, Android) with a 4G data connection, you can also do your tutoring sessions “on-the-go” i.e. in your home, car or at any convenient place. If you are doing your session outside, try to ensure that you minimize outside noise.
– Headset with audio (for two-way communication)
– Stylus Pen for use with the touch-screen device. Technically you can also use your finger, however for accurately writing formulas, etc a stylus pen is more convenient
– To participate the tutoring session, you will need to download and install the Zoom client (https://zoom.us/download) on your Laptop / Tablet / Smart Phone (iPhone, Android). Once you have downloaded Zoom, take a moment to register (it’s free) using the same email that you use for your registration with Pinnacle.
How long is each tutoring session?
Make sure you have everything you need ready – then sit back and enjoy the learning opportunity. Remember to stay engaged, ask as many questions as you like and where needed ask your tutor to explain something that is still unclear again. Our aim is to ensure that you get the maximum benefit from your online learning experience.
Can I choose which topic I want to learn at a session?
Can I discuss my homework with the tutor?
What other options do you have for Online Math Tutoring?
Our aim is to ensure that we can support you as best possible with any of your learning needs. Our tutors are trained to check that you have correctly understood the key concepts at each stage and are clear on the topic fundamentals.
Will I get a handout or worksheet from my Tutor?
What subjects does Pinnacle Online teach?
Payment
What payment do you accept?
Do I get a receipt after making the payment?
Registration
How do I enroll for Pinnacle Online Tutoring?
1. To get enrolled and pay your fees, you need to start at the Pinnacle Online Tutoring website here https://pinnacle.school/enroll/
2. Select your current Grade and chose from the Option of either a 4 session or 8 session package. Note that all sessions in the package are valid for 30 days only.
3. Provide your individual details including email, username and password in the available fields – all details are mandatory
4. Fill in your Credit Card billing details in the fields provided. It’s ok if the card for payment is not in your name (ex. say is in the name of your parents)
5. Select the Enrol button, wait a moment while you are transferred to the PayPal payment gateway.
6. Once you are at the PayPal portal you have two options: (a) if you have a PayPal account your can log-in with your particulars and proceed with payment or you can alternatively (b) you can check-out as a Guest and make your payment as a Guest.
7. Before you select the “Pay Now” button, check that the amount in USD is the correct amount. Then select the Pay Now button.
8. Once you have successfully paid the fees, you will see the receipt. It will be emailed to your email address; however you can also print a copy for your records. At the bottom of the receipt a button to “Return to Merchant”.
9. You will be directed back to the Pinnacle Online website at the Student Login Portal https://pinnacle.school/student-login/ where you need to fill in your Username or Email address and your password and log-in.
10. You are now enrolled as a student with your selected session package and will be able to see your details under “My Account” and also download a copy of your Pinnacle Invoice cum Receipt.
Why can't I login to my account?
Can I renew my package before it expires?
Can I renew my package after it expire?
Can I buy two or more different packages using the same account?
Session Scheduling
How do I schedule my sessions?
In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.
Can I book my sessions in advance, based on the package I have selected?
In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.
Can I book more than one session in a day?
In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.
Can I change or cancel my session booking?
In the event you experience any issues with the online scheduling portal, you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.
I have used up all the sessions in my Package, but I need more sessions?
If you are facing any problems or have a specific / urgent need, please contact us you can call our Indonesia Admin at +62 813 1000 0248 or email admin@pinnacle.school. We will be happy to help you with any details or support you may need. If you have any question please do not hesitate to contact us.
Info
Pinnacle Global Education & Training Pte Ltd
100 Tras Street. #16-03, 100AM
Singapore 079027
admin@pinnacle.school